For GP appointments and home visits, please use the AskMyGP link (for those without internet access, you can still call the surgery and hold to speak to a receptionist, they will take your information and forward this to the appropriate clinician). For all other types of appointment, such as Nursing, Health Care Assistant, Diabetes Care, Physio etc, you can still call in to the surgery to book this.
For urgent medical problems ring us; we can make a space for you at short notice.
We will try to give you an appointment with your own doctor. If they are not available we will offer you an appointment with another doctor.
If you have a specific preference for one particular doctor we will try to arrange this for you.
Types of GP or Nurse Practitioner Appointments Offered
With the introduction of AskMyGP, we aim to deal with your queries on the same day where possible. You can submit your request online and this will be seen by a GP who may call you, return your email or ask you to come in to be seen. With this in mind, you can submit your queries on the same day that you would like a response. You can specify your contact preference - i.e telephone consultation, online or face to face and we will try to accommodate this if the GP feels that this is appropriate.
Nurse Practitioner Appointments
Our GPs will now be filtering through all of the requests using AskMyGP and where necessary, they will either contact you directly or ask a member of the reception team to contact you to book in with a Nurse Practitioner at a time convenient to you.
GP "Urgent"/Sit and Wait Slots
With the introduction of AskMyGP, we no longer need a sit and wait system. If a GP reviews your request and feels it is necessary to see you, we will contact you directly to arrange a time for you to come in that is mutually agreeable.
Extended Access - Evenings and Weekends
We are pleased to be able to offer our patients access to routine, pre-booked appointments at evenings and weekends.
Extended hours run between 18:30 and 20:00 weekdays and 09:00 and 12:00 Saturday and Sunday and are available on bank holidays and across the Easter, Christmas and New Year periods.
Appointments are for pre-bookable, non-urgent consultations with GPs and Nurses and Physiotherapists.
We are working collaboratively with other surgeries in the area and the service will be provided from a number of these surgeries throughout the week. This service is managed by a federation of GPs in the Grantham area. This means that your appointment could be with a health professional from any of the federation practices. St John's will host appointments every Monday evening but we may have members of our team working during these hours but from other locations.
To arrange an appointment or to find out further information, please speak to your practice receptionist.
When booking an appointment you will need to consent to a Consulting Clinician that may not be your own GP viewing and updating your health record.
Important things to remember
- These are pre-bookable and not urgent, acute ‘on the day’ matters
Booked in advance through your own GP reception
May be with a health professional from any of the federation practices and may be located in a different surgery from your usual surgery
Extended Access hours are between 18:30 and 20:00 weekdays and 09:00 and 12:00 Saturday and Sunday
These appointments are additional capacity across the federation practices
To arrange an appointment or for further information, please speak to a member of the Reception team.
Our doctors typically see four patients in the practice in the time it takes to do a single home visit.
For this reason, we ask our patients to come to the practice if at all possible.
However, we can visit you at home if your condition means you cannot attend our practice.
If possible, please ring for a home visit before 10.15 am.
If you feel a doctor may be able to deal with your problem over the phone rather than see him/her face to face please send your enquiry through the Ask My Gp service.
If you do not have access to the internet you can simply call us, our receptionist will need to take some medical details and send this through to a clinician for you.
How You Can Help Us
- Where possible, please use AskMyGP.
- Be on time for your appointment
- Tell us if you need to cancel
- Requests for a home visit should be submitted to us no later than 10.00 am
- Try to call after 10.00 am if your request is not urgent
- When you contact the practice please give as much information as possible so we can get you the help you need from the best person qualified.
Not Registered for Online Services?
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.