Change of Clinical Computer System
St John's Medical Centre will be changing our clinical computer system during July 2019 and this means that some of our services will be disrupted during this time.
Why are we changing? St John's Medical Centre are currently on a different computer system to most of the other Grantham surgeries and as a result, the number of out-of-hours appointments for our patients is restricted. This is due to the fact that there are fewer clinical staff who are trained and able to use our current computer system. In changing systems, we will be able to offer more appointments to our patients.
Service Disruption: In order to change systems, the information held on our current system will need to be transferred across to the new system. The final data transfer will take place on 08th July 2019 and the new system will be live and available to use from 16th July 2019.
From 08th July 2019 all online services will cease to be available until 16th July 2019. This means that you will be unable to view your online medical record or order repeat prescriptions using online access during this time. In addition, the surgery access to the National Spine system is also removed. This means that prescriptions cannot be sent electronically to your nominated pharmacy and will need to be printed in-house. You may therefore need to come in to the surgery to collect your prescription (please ask a member of the reception team when you order your prescription and they will advise you accordingly). It is also important during this time that you notify us if you would like someone else to collect your prescription for you. The AskMyGP system will be running as normal and will available from 7.30am to 12pm each day for the entirety of the cross-over period.
From 16th July 2019, all patients who have previously registered with the surgery for online access will be asked to re-register for online services before being given access. We appreciate that this is extremely frustrating and can be time consuming but there must be a process in place for us to check that your information has transferred across appropriately and correctly and the process of registering will give us a chance to check this information. In addition, some information within a patient record may be restricted and not visible via online services (such as safeguarding information), and on migration this information may become visible via online access. We therefore need to check each record and add the appropriate restrictions prior to release of this information. We hope that you understand the need for diligence and security of patient data and we really do appreciate your patience.
In preparation for transfer, we have also made a conscious decision to restrict the number of pre-bookable appointments for things like nursing clinics, physiotherapy, diabetes clinics, blood tests and more. The reason for this is that the appointments that are already booked will not transfer over to the new system and will therefore need to be transferred manually by a member of our team on the morning that the systems go-live. In restricting these appointments, we hope to reduce the possibility of any appointments being double booked.
Once our new system is in place, we hope to return to our normal levels of service within a few days.
Please be assured that your data will remain secure during this transfer and that the systems used are approved NHS clinical systems that comply with the security standards required by NHS Digital.
We would like to take this opportunity to apologise in advance for any issues experienced during the cross over period and to thank you for your patience whilst we migrate the information to the new system.
If you have any questions or queries regarding this matter, please do not hesitate to contact a member of our reception team on 01476 348484.
Extended Access - Evenings and Weekends
We are pleased to be able to offer our patients access to routine, pre-booked appointments at evenings and weekends.
Extended hours run between 18:30 and 20:00 weekdays and 09:00 and 12:00 Saturday and Sunday and are available on bank holidays and across the Easter, Christmas and New Year periods.
Appointments are for pre-bookable, non-urgent consultations with GPs and Nurses and Physiotherapists.
The service is being delivered at the St Peter’s Hill Surgery and managed by a federation of GPs in the Grantham area. This means that your appointment could be with a health professional from any of the federation practices.
To arrange an appointment, please speak to your practice receptionist.
When booking an appointment you will need to consent to a Consulting Clinician that may not be your own GP viewing and updating your health record.
Important things to remember
- These are pre-bookable and not urgent, acute ‘on the day’ matters
- Booked in advance through your own GP reception
- May be with a health professional from any of the federation practices
- At St Peter’s Hill Surgery, 15 St Peter's Hill, Grantham NG31 6QA
- Extended Access hours are between 18:30 and 20:00 weekdays and 09:00 and 12:00 Saturday and Sunday
- These appointments are additional capacity across the federation practices
- If you would like more information please ask at reception
Referrals - Change to Processes from 01 October 2018
From 1st October there will be a change to the referrals process. Please see Referrals page for further information.
Please note that we will be closing every last Tuesday or Thursday, alternatively in the month from 12.30 - 3.30 for staff training. For any urgent queries during this time please telephone the surgery.
Our Practice Newsletter is released every 3 months. Please take a look at the latest Newsletter.
SMS Text Messaging Reminders
St John's Medical Centre is currently using the SMS Text Messaging Appointment Reminder Service. Prior to the introduction of GDPR all patients were automatically opted in (unless they informed us otherwise), however from the release of GDPR only those patients who specifically opt in will receive these messages. If you would like to be opted-in/out, please contact reception who will update our system.