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Comments & Complaints

stethoscopekeyboardOur aim is to give you the highest possible standard of services and we try to deal quickly with any problems that may occur.

Our practice complaints procedure will deal with any complaints that you might have about our services.

Please contact our Practice Manager Julie Hadlow for further information. We are also happy to receive any suggestions you may have on how to improve our services.  If you prefer not to contact the practice you can contact NHS England directly:

NHS England Contact Centre, PO Box 16738, Redditch B97 9PT, Tel. 0300 311 2233 or England.contactus@nhs.net

You can also seek assistance from the following service who will help you with your complaint:

NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

 Website: http://www.pohwer.net/in-your-area/where-you-live/Lincolnshire

 Telephone: 0300 200 0084   Email:pohwer@pohwer.net

You can also contact the following:

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

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